Frequently Asked Questions

General Questions

1. Once enrolled, am I able to change my enrollment agreement?

To change your child’s enrollment schedule, you must provide 30 days’ notice to CLC leadership.

2. Does the Center offer a tuition assistance program?

Information about all of the tuition assistance programs that parents may be eligible for is located online.

3. Do siblings of children already enrolled at the Center have priority on the waiting list for enrollment?

Yes, but your child may not have an immediate space at the Center if classrooms are already enrolled at their legal, licensed capacity. Every effort will be made to accommodate your child. Please give the Center as much notice as possible of your interest to enroll a sibling.

4. Does the center have an Illness Policy?

Yes, the goal of our Illness Policy is to keep children, staff, and families healthy. We follow the recommendations of the American Academy of Pediatrics. The Illness Policy is included in the Family Handbook which you can review when you complete the online enrollment forms.

5. Can I bring medications into the Center?

Prescription medications are permitted to be administered at the Center by appropriately trained center staff. Emergency medications (EpiPen, Rescue Inhaler, etc.) are permitted in the center with appropriate documentation from your child’s physician. Non-prescription medications can be administered by trained staff if appropriate documentation from a physician is provided.

6. How is my child signed in and signed out?

The Center uses an iPad application called My Bright Day to sign children in and out of the classroom each day. Families receive a notification that their child has been checked in/out through the My Bright Day parent app. Through the parent app, families can also mark their child as absent for the day.

7. Am I allowed to give my center access code to a person listed on my emergency contact list?

We strongly recommend that family members do not provide the access code to anyone except the primary individuals that enrolled the child and signed the Enrollment Agreement.

8. Is my child able to be picked up by someone other than the individuals listed on my emergency contact list?

Strict rules will apply for someone other than individuals on your emergency contact list to pick up your child from the Center. We ask that you make every effort to avoid this type of arrangement, but we know that this may happen.

You must contact the Center by telephone and speak only with the Center Director, Assistant Director, or the Administrative Assistant to begin this process. They will verify the authenticity of the call and will also require you to identify the person who will pick up your child. You will also need to provide written permission via email.

Upon arrival, identification of this person will be required. If the individual is not able to provide identification, your child will not be released.

9. If I do not work in the summer or may be on an extended leave of absence, what happens to my child’s space at the Center?

You can choose to withdraw your child for the summer or for an extended leave of absence by providing 30 days’ notice to the Center. However, there is not a guarantee that there will be space available in your child’s age group when you are ready to return. To maintain your child’s space, you can choose to continue to pay tuition during any extended absence.

10. Can I bring food from home for my child?

We request that food from home not be brought into the Center due to the large number of food allergies of our enrolled children. If your child has a special diet or food allergies and they are unable to eat certain meals provided by the Center, please speak with the Center Director. They will strive to make accommodations available at the Center. All dietary restrictions, allergies, etc. must be captured on an individualized health care plan, signed by the child’s medical provider, detailing the child’s symptoms, reactions, treatment, care, and all necessary medications. The Center is a peanut- and nut-safe environment.

11. What if I do not want my child to consume any meat products and prefer, as a family, to follow a vegetarian menu?

The Center will strive to meet your child’s nutritional needs by providing a non-meat substitution where applicable. All dietary restrictions and food preferences must be captured on a Food Preference Form.

12. Do children go outdoors even in the cold weather?

The State of West Virginia requires that children have an outdoor experience while attending the center. Extreme heat or cold, rain, or snow will require the Center to provide indoor gross motor activities rather than using the outdoor spaces.

13. When is my tuition due?

Tuition is due in advance of the period of service via an online recurring payment. A late payment fee of $5.00 per child will be assessed daily, beginning on the second of each month, until tuition is paid.

14. Is electronic transfer of funds for child care tuition payments available to parents?

Yes, the Family Information Center allows families to set up secure reoccurring payments each month.

15. How do I withdraw my child from the Center?

To withdraw your child from the WVU Child Learning Center, you must provide written notification to a member of the leadership team at least 30 days in advance.

Infant Care Questions

1. Do the Center provide formula for infants attending the center?

The Center currently participates in the Child and Adult Care Food Program (CACFP) and is required to provide formula and baby food to enrolled infants. The Center currently provides Dr. Brown’s Gentle Pro. Families may choose to supply their own formula if an alternate brand is preferred.

2. Can families provide breast milk for their infant?

Yes, families are allowed to supply breast milk for their enrolled child. The breast milk must be provided in a sealed container which lists the child’s name and the date the breast milk was pumped.

3. Does the Center provide baby food?

The Center provides baby food (cereal, fruits, and vegetables) through our participation in the CACFP program.

4. Can families provide their own cloth diapers?

Yes, cloth diapers are allowed, but families must provide a hands-free container in which to store the soiled diapers. The container must be removed upon pick-up of your child at the end of each day. Diaper pins and baby powder may not be used.

5. Do all babies need to sleep on their backs?

Yes, all babies are placed to sleep on their backs to reduce the risk of Sudden Infant Death Syndrome (SIDS). If your baby is able to roll over independently, they may do so and will not be returned to their back to sleep unless requested by the family. All babies must sleep in their cribs and are not permitted to sleep in any other infant equipment. As recommended by the American Academy of Pediatrics, no soft items of any kind may be placed in a crib with a child of any age.

The information provided is a general guide for the WVU Child Learning Center. Additional detailed information will be provided to families by Center administration during your family meeting.